Frequently Asked Questions

How will the charge show up on my credit card statement?
Your credit card statement or paypal charge will show up as J & E Product ( General Merchandise)

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What will my shipped package look like?
All orders are shipped discreetly in plain packaging. The shipper address will read: Shipping Department J & E Product PO Box 2052 Secaucus, NJ 07096

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Will I receive junk mail or "pop-ups" as a result of doing business with or visiting DelightMoment?
No! We respect your privacy. We do not sell, rent, or trade any of your personal information with anyone, and we do not send unwanted advertising of any kind to your computer or home address.

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Is it safe and secure to purchase something on the internet with my credit card?
Definitely. We process Paypal, VISA, MasterCard, and American Express credit utilizing the highest level (128-bit SSL) of encryption and security possible. Of the tens of thousands of transactions we've processed over the years, we haven't had one security problem.

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Can I pay with a check or money order?
Yes. If you wish to pay by mail, we accept money order or bank checks (no personal checks please) for payment. Simply mail your payment including shipping cost to: PV LLC PO Box 2052, Secaucus, NJ 07096 Please be sure to include a note with the item(s) you are purchasing, the address you would like your order mailed to, and a phone number we may call if we have any questions. We will ship your order as soon as payment is received.

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Is it possible to cancel my order once I have placed it?
We process orders quickly, but if you call or email quickly we may be able to stop the order before it is shipped. If the item has already shipped, you can refuse delivery of the package and it will be sent back to us. You will be refunded for the item(s), but not for the shipping.

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How do I track my order?
As soon as you place your order we will send you an email confirmation that contains a link to allow you to track your order. (If you don't receive this email, it's likely that you have a filter in place that is preventing its delivery.) Please note that US Priority Mail and First Class tracking confirms delivery rather than actually tracks the item. Also, US Mail delivery times are not guaranteed. If you need a guaranteed delivery time, choose one of our other shipping options.

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I'm sending this as a gift. Can my order be sent without an invoice?
Yes! Orders are commonly shipped as gifts. During checkout, type in the Special Instructions field "THIS IS A GIFT - PLEASE DON'T INCLUDE INVOICE". We will include only a packing slip with no pricing information.

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What is your return policy?
Because of the intimate nature of the products we sell, we cannot accept returns unless they are defective. In the rare event that you receive a damaged or defective product, or one that malfunctions within 7 days of receipt due to a defect in material or workmanship, we will gladly replace it with a new identical item. Contact sales@delightmoment.com to learn how to ship the defective item back to us. Buyer pays return shipping and we'll pay resend shipping fee.

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Why do you only accept defective items for return?
We sell only brand new products, packaged and shipped straight from the manufacturer. Returned items must be destroyed even if they are not defective. By accepting only damaged or defective items for exchange, we are able to keep the prices of our products incredibly low. That said, we strive to ensure your satisfaction with your purchase. We write thorough product descriptions in order to ensure that you have the information you need to purchase a product that will satisfy you. So please take your time perusing our site. Feel free to call or email us with any questions. Our experienced and competent staff is happy to discuss our products in detail with you.

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When an item is returned, do you package it and resell it?
Never! We sell only brand-new items. Please note that some items come packaged by the manufacturer in unsealed boxes. We sell them as we receive them.

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Should I send in the manufacturer's warranty card that came with my product?
We do not recommend that you do so. Some manufacturers sell the personal information from your warranty card to third-party marketing companies. If your product proves defective within thirty days, our company will exchange the item and pay for the return shipping of the defective item and the shipping of its replacement. For the few manufacturers who offer a warranty beyond thirty days we recommend that you hold on to your receipt and contact us if the product proves defective.

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What if I'm looking for an item your company doesn't carry?
Let us know! We are constantly expanding our product lines. Please send us an email at sales@delightmoment.com and tell us about the product in which you are interested, and we will look into carrying it.

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Do you have a catalog you can mail me?
No, we do not have a print catalog. We are constantly adding new products to our website and do not want to pass on the costs of producing and mailing updated catalogs to our customers. We encourage you to revisit DelightMoment.com frequently to view our latest erotic additions.

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